Who | Segment | Needs | Use Cases | How We Show Up | Risks | Agents | Modes | Expectations |
|---|---|---|---|---|---|---|---|---|
Community Member | Identitysafetypurposeexpression | Storytelling workshopsmentorship labscareer exposure events | Show up with respectconsistencyand without judgment | Drift into hopelessnesscycles of incarcerationsystem distrust | Mentorsartistscommunity leaders | Workshopsstorytellingpeer panelsvisual art | Emerging self-expressionconsistent attendancenew aspirations | |
Community Member | Stabilityinclusionindependence | Resume clinicsdigital literacy meetupsnarrative job coaching | Be practicalempoweringnever pitying | Recidivismisolationlack of progress | Job coachesdigital trainerspeer advocates | 1-on-1 coachinggroup sessionsdigital storytelling | Increased job readinessconfidenceconnection | |
Workplace | Dignitybeing seenvalidation | Internal podcastsspotlight storiesrecognition boards | Celebrate essential roles without tokenism | Alienationresentmentquiet quitting | Internal commsmanagerspeer editors | Audio storiesbulletin boardsteam shout-outs | Increased moralevoluntary participationretention signals | |
Institutional | Clarityrelevancelived wisdom | Story-informed policy designlistening town halls | Be neutral bridgesnot political tools | Policy detachmentlost trust | Facilitatorscivic designersrecorders | Townhallsco-design sessionslistening reports | Community-aligned policiespositive engagement feedback | |
Curious & Stuck | Permissiontrustrelease | Safe story podsanonymous sharing pathways | Hold space without pressure | Emotional stagnationsilence | Listenerspeer companionsexpressive facilitators | Anonymous promptsjournalingcreative prompts | First-person narrativestherapeutic reliefemergent community |